PRIVACY POLICY

We at Synergy Creative Agency respect your privacy. This Privacy Policy is designed to explain how we collect, use, share, and protect the personal information you provide to us when you access our website, purchase our goods or services, or engage with us on social media, as well as your own rights to the information we collect.

Please read this Privacy Policy carefully. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site. We encourage you to review this Privacy Policy periodically, when you use our website for any purpose or engage with us on social media. You are deemed to have accepted any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is posted.

INFORMATION WE COLLECT

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

HOW WE USE YOUR

INFORMATION

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Your information allows us to offer you certain products and services, including the use of our website, to fulfill our obligations to you, to customize your interaction with our company and our website, and to allow us to suggest other products and services we think might interest you. To the extent we process your data, we do so to serve our legitimate business interests (such as providing you with the opportunity to purchase our goods or services and interact with our website).

 

Specifically, We may use the information and data described above to:

  1. Create and administer your account; and

  2. Deliver any products or services purchased by you to you; and

  3. Correspond with you; and

  4. Process payments or refunds; and

  5. Contact you about new offerings that we think you will be interested in; and

  6. Interact with you via social media; and

  7. Send you a newsletter or other updates about our company or website; and

  8. Deliver targeted advertising; and

  9. Request feedback from you; and

  10. Notify you of updates to our product and service offerings; and

  11. Resolve disputes and troubleshoot any problems; and

  12. Administer contests or giveaways; and

  13. Generate a profile that is personalized to you, so that future interactions with our website will be more personal; and

  14. Compile anonymous statistical data for our own use or for a third party’s use; and

  15. Assist law enforcement as necessary; and

  16. Prevent fraudulent activity on our website or mobile app; and

  17. Analyze trends to improve our website and offerings.

GROUND FOR USING & PROCESSING YOUR DATA

The information we collect and store is used primarily to allow us to offer goods and services for sale. In addition, Synergy Creative Agency may collect, use, and process your information based on the following grounds:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

  6. We may use and process your data for our legitimate business interests, which include, among other things, communicating with you, improving our goods or services, improving our website, and providing you with the information or products that you have requested.

  7. Performance of a Contract: We may use and process your information to enter into a contract with you and to perform our contractual obligations to you.

  8. Consent: We may use your data, or permit selected third parties to use your data, based on your consent to our use and sharing of that data. You may withdraw your consent at any time, but doing so may affect your ability to use Our website or other offerings.

TRACKING TECHNOLOGIES

Synergy Creative Agency is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Like many other websites, we make use of log files. These files merely log visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.

 

We also use cookies — small text files sent to us by your computer — and web beacons to store certain information. We may use cookies to authenticate your identity, to determine if you are logged onto our website, for personalization, for security, for targeted advertising, or for analysis of the performance of our website and services. We use cookies that are not specific to your account but unique enough to allow us to analyze general trends and use, and to customize your interaction with our website. This information helps us to understand the use of our site and to improve our website and service offerings.

We may use any or all of the following types of cookies:

Essential Cookies: These cookies help us run our website and improve your experience with our website. These cookies may allow content to load more quickly or allow you to access repeat-users sections of our website.

Functionality Cookies: These cookies allow us to remember your preferences from earlier visits to our website, including login information, so that you do not have to input the same information multiple times.

Pixel Tags: We may use a pixel tag, which is a small graphic file that allows us to monitor the use of our website and provide us with information regarding your interaction with the website. These tags may collect the IP address from the device you are using, and the browser type.

Email Confirmations: We may receive email confirmations when you open an email from Us. This allows us to determine if users are responding favorably to our email communications and to improve those communications. 

 

Other Technologies: Other data technologies may be used that collect comparable information for security, fraud detection, and similar purposes, to give us information about your use of our website, and to greater improve our website and service offerings to you.

COMMUNICATION

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We retain personal data as long as it is needed to to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. Data that we gather for a specific and particular purpose, such as assisting law enforcement or analyzing trends, will be kept for no longer than is necessary for that particular purpose. Data that is no longer needed by us for any of the purposes listed above will be permanently deleted.

  

We will honor your request to delete your data, as described more fully below, unless we are required by law to retain access to the data. If you don’t want us to process your data anymore, please contact us at kimberly@synergycreativetc.com or send us mail to: 2581 Hedwidge Drive, Traverse City, MI 49685.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at kimberly@synergycreativetc.com or send us mail to: 2581 Hedwidge Drive, Traverse City, MI 49685.

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